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AppleCare Enterprise
Priority onsite service and 24/7 support help keep your end users up and running
Coverage for every Mac, Apple Studio Display, iPhone, and iPad.AppleCare for Enterprise includes flexible service options, priority onsite services, and as fast as next-business-day device repair or replacement.
Global onsite hardware service.You have the option to get onsite service coverage for two, three, or four years from the date of your hardware purchase, depending on the plan you choose. If you have a hardware issue during that time, AppleCare for Enterprise will help get you back up and running quickly. You can choose to get onsite service at your location, as fast as the next business day, or you can get service at any Apple Authorized Service Provider across Apple’s worldwide network. Use the onsite service look‑up tool to determine the onsite service available in a specific location.
Additional device repair or replacement.In addition to onsite hardware coverage, you can repair up to 4 percent of your covered Mac computers or Apple‑branded displays, or up to 10 percent of your covered iPad or iPhone devices, for any reason, at no additional fee. In most cases, Apple can repair or replace the device as fast as one business day.
Support for end usersAppleCare for Enterprise can help reduce the load on your internal help desk by providing unlimited technical support for your end users over the phone, 24/7. Apple will provide technical support for Apple hardware and operating systems; Apple apps such as Keynote, Pages, and Numbers; and personal accounts or settings.
IT department supportAppleCare for Enterprise includes AppleCare Help Desk Support which provides unlimited telephone technical support for hardware and software diagnosis and troubleshooting and issue isolation for Apple-based solutions. You can even get help for Apple Business Manager or Apple School Manager when you call.For more complex issues, AppleCare for Enterprise gives you an incident of IT department–level support each year. You’ll get help with complex deployment and integration scenarios, including MDM and Active Directory.You can also purchase additional IT department support through an AppleCare OS Support agreement for an additional fee.Whether you have occasional questions or you need assistance on a regular basis, Apple has flexible support plans to fit your requirements.
Get AppleCare for Enterprise now.AppleCare for Enterprise is available in volume-based price tiers starting at 200, 1000, and 5000 covered devices. Contact Apple, an Apple Authorized Reseller, or an Authorized Carrier Partner to receive a quote for AppleCare for Enterprise.
Coverage for every Mac, Apple Studio Display, iPhone, and iPad.AppleCare for Enterprise includes flexible service options, priority onsite services, and as fast as next-business-day device repair or replacement.
Global onsite hardware service.You have the option to get onsite service coverage for two, three, or four years from the date of your hardware purchase, depending on the plan you choose. If you have a hardware issue during that time, AppleCare for Enterprise will help get you back up and running quickly. You can choose to get onsite service at your location, as fast as the next business day, or you can get service at any Apple Authorized Service Provider across Apple’s worldwide network. Use the onsite service look‑up tool to determine the onsite service available in a specific location.
Additional device repair or replacement.In addition to onsite hardware coverage, you can repair up to 4 percent of your covered Mac computers or Apple‑branded displays, or up to 10 percent of your covered iPad or iPhone devices, for any reason, at no additional fee. In most cases, Apple can repair or replace the device as fast as one business day.
Support for end usersAppleCare for Enterprise can help reduce the load on your internal help desk by providing unlimited technical support for your end users over the phone, 24/7. Apple will provide technical support for Apple hardware and operating systems; Apple apps such as Keynote, Pages, and Numbers; and personal accounts or settings.
IT department supportAppleCare for Enterprise includes AppleCare Help Desk Support which provides unlimited telephone technical support for hardware and software diagnosis and troubleshooting and issue isolation for Apple-based solutions. You can even get help for Apple Business Manager or Apple School Manager when you call.For more complex issues, AppleCare for Enterprise gives you an incident of IT department–level support each year. You’ll get help with complex deployment and integration scenarios, including MDM and Active Directory.You can also purchase additional IT department support through an AppleCare OS Support agreement for an additional fee.Whether you have occasional questions or you need assistance on a regular basis, Apple has flexible support plans to fit your requirements.
Get AppleCare for Enterprise now.AppleCare for Enterprise is available in volume-based price tiers starting at 200, 1000, and 5000 covered devices. Contact Apple, an Apple Authorized Reseller, or an Authorized Carrier Partner to receive a quote for AppleCare for Enterprise.
AppleCare Help Desk
Our tech support department is your tech support department.
AppleCare Help Desk SupportThis plan provides priority access to Apple’s senior technical support staff by telephone 12 hours a day, 7 days a week,1 allowing you to manage resources more efficiently, improve response time, and reduce training costs. The plan provides one year of coverage to two technical contacts designated by your organization.
One year of support for an unlimited number of incidentsPriority telephone access to Apple senior technical staff
What's coveredAppleCare Help Desk Support covers an unlimited number of support incidents for hardware and software diagnosis and troubleshooting and issue isolation for Apple-based solutions. You can even get help for Apple Business Manager or Apple School Manager when you call. For ease of budgeting, additional Apple devices or Mac computers will not increase the cost of your AppleCare Help Desk Support contract. Products covered include:Hardware iPad Apple WatchiPhone Apple TVMacSoftware iOS Final Cut ProiPadOS GarageBandmacOS iMovietvOS KeynotevisionOS Logic ProwatchOS MainStageApple Configurator Music MemosApple Remote Desktop MotionClassroom NumbersCompressor Pages
AppleCare Help Desk SupportThis plan provides priority access to Apple’s senior technical support staff by telephone 12 hours a day, 7 days a week,1 allowing you to manage resources more efficiently, improve response time, and reduce training costs. The plan provides one year of coverage to two technical contacts designated by your organization.
One year of support for an unlimited number of incidentsPriority telephone access to Apple senior technical staff
What's coveredAppleCare Help Desk Support covers an unlimited number of support incidents for hardware and software diagnosis and troubleshooting and issue isolation for Apple-based solutions. You can even get help for Apple Business Manager or Apple School Manager when you call. For ease of budgeting, additional Apple devices or Mac computers will not increase the cost of your AppleCare Help Desk Support contract. Products covered include:Hardware iPad Apple WatchiPhone Apple TVMacSoftware iOS Final Cut ProiPadOS GarageBandmacOS iMovietvOS KeynotevisionOS Logic ProwatchOS MainStageApple Configurator Music MemosApple Remote Desktop MotionClassroom NumbersCompressor Pages
AppleCare+ for Mac
Enjoy peace of mind when you buy AppleCare+ for Mac.
Every Mac comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary technical support. AppleCare+ for Mac extends your coverage from your AppleCare+ purchase date and includes unlimited incidents of accidental damage protection, each subject to a service fee of $99 for screen damage or external enclosure damage, or $299 for other accidental damage, plus applicable tax.1 In addition, you’ll get 24/7 priority access to Apple experts by chat or phone